Careers

Behavioral Healthcare is an industry that is constantly changing.  Echo is constantly changing to adapt to meet the needs of our customers.  To help us continue our path forward we’re looking for a team of amazing visionaries who will help take Echo to the next level. With over three decades of success in developing clinical, financial, and administrative applications, we provide the behavioral healthcare industry’s finest software applications.

We’re headquartered in Conway, New Hampshire in the beautiful Mount Washington Valley, known for its skiing, hiking, road and mountain biking, trail running, boating, golfing and other recreational opportunities. We get to live the dream- working in a dynamic environment with some of the most amazing scenery that nature has to offer right out our doorstep.  We’re also one of the best employers in Mt. Washington Valley with an average employee tenure of almost 8 years.

Branch offices are located in Oakland, CA, ranked among the best cities in the U.S. in which to live and do business; in Lewiston, Maine, an energized city undergoing a major resurgence in its economy, the arts, and technology; and Powell, Ohio, just outside of Columbus, Ohio’s largest city and home to the Ohio State University.

Below is a list of current openings but if you don’t see your exact fit below, that doesn’t mean we don’t want to hear from you.  Visionaries are sometimes hard to categorize.  Think you have something that could add to the Echo team?  Send us your resume to employment@echoman.com.

Current Job Openings

Last modified on 2012-02-01 15:52:42 GMT. 0 comments. Top.

Java Developer
Software Tester
Marketing Assistant
Regional Account Manager
Professional Services Specialist
Internships

Java Developer

Echo is looking for an experienced software developer who is committed to delivering quality code in a timely fashion. The applicant should enjoy working in a casual but fast-paced development department. Proven software development skills in Java specifically required. Must have the ability and desire to generate creative solutions.

Required knowledge, skills and abilities:

• Java J2EE (5+ years)

• Web Development (5+ years) – Servlets, JSP, javascript, HTML and CSS (5+ years)

• XML, XSLT, XSD – preferably experience using JAVA libraries

• Relational databases – SQL scripting, Stored Procedures, prefer SQL Server experience

• Application servers and servlet containers – preferably Tomcat, JBoss, and/or JRun

• Proven ability to meet deadlines

• Strong team player

Desired knowledge, skills and abilities:

• Spring

• Hibernate/JPA

• XML, XSLT, XSD experience using JAVA libraries

• Web Services (server and client)

• Web Development Frameworks like GWT, Vaadin, ExtJS

• Java IDE (NetBeans, Eclipse)

• Ant

Education Requirements:

BS in Computer Science or equivalent work experience

Software Tester

The Software Tester, as a member of the QA Team, develops or participates in the development of feature lists and specifications. The Software Tester is responsible for tests on the resulting software. Responsibilities also include design and maintenance of the application database and serving as a back-up support when necessary.

Primary Responsibilities:

• Conduct and/or participate in the formal and informal product requirement reviews at predetermined point throughout the development life cycle.
• Participate in the development of product feature lists.
• Assist when needed in debugging software during the development process.
• Clear, precise descriptions of actions leading to software failure and bugs are provided to programmers.
• Create and maintain accurate, complete test plans.
• Review, edit and approve product documentation as requested.
• Manage testing process for assigned product.
• Maintain installation directory with appropriate versions of application, scripts and reports.
• Research software issues that have been escalated to Tier II Support or Development.
• Assist Support staff in trouble-shooting customer issues and accessing resources for further research.

Required knowledge, skills and abilities:

• Ability to communicate effective both orally and in writing.
• Meticulous and precise in identifying software bugs and recording enhancements requests.
• Clear understanding of customer needs and existing product capabilities and design.
• Technical skills including use of SQL tools, testing tools, pertinent operating systems, etc.
• Proficiency with Crystal Report Writer.
• Understanding of relational database design and the use of tools for maintenance of database.
• Require ability to work well in a team setting and strong communication skills.
• Ability to think logically.
• Ability to creatively problem-solve.

Education Requirements:

Experience with various operating systems and software products. Prior testing experience preferred.

Marketing Assistant

1. The Marketing Assistant will work with the VP of Business Operations, Director of Marketing and Account Managers to identify targeted mailings and campaigns

• Assemble campaign lists and work with Sales & Marketing Admin to send out Mailings
• Do research in campaign target states to help determine hot button issues for each state
• Create calling script for each campaign
• Make campaign follow up calls that drive people to the campaign specific plan of action.
• Based on calling campaign feedback, work with Marketing Director to fine-tune message for that state or for general message
• Update CRM with any additional leads information

2.  Maintain CRM with up-to-date contact information, including importing of shows/Conference Lists
3.  Create marketing collateral as directed by the Marketing Director
4.  Provide general web-based demos on Clinician’s Desktop, schedule and host demos.
5.  Attend industry conferences on occasion to represent The Echo Group

Job Requirements

• Ideal candidates will be detail oriented with the ability to manage large amounts of data
• Knowledge of basic internet-based research tools to verify lists and verify agency data
• High energy personality which translates into the ability to handle 50-70 calls/day and engage people on the phone
• Excellent phone skills to represent Echo in a professional manner
• Willingness to do some travel to attend conferences
• Ability to learn software and demonstrate to end users
• Professional tenacity to make multiple attempts at reaching contacts
• Self-starter who takes direction but is not afraid to provide suggestions and get needs met
• Excellent written communication skills
• Attention to detail and follow up

Education Requirements:

Bachelors Degree or equivalent in Marketing

Regional Account Manager

The Echo Group has been a leader in providing electronic health records and billing software to behavioral health organizations across America for over 30 years.  We are seeking an outstanding sales executive to fill the role of Regional Account Manager working with our existing customers and generating new business for our software and services.

The Echo Group offers a strong benefit package, base salary and aggressive commission plan for top performers.  We are currently interested in speaking to candidates who are interested in working from our home office in Conway, NH, the Northwest, Southwest or Rocky Mountains regions.

In this position you will create success by:

1. Generating sales of all Echo products and services to new and existing customers.  This includes Clinician’s Desktop/Revenue Manager, ShareCare; Transaction Management, ASP, IT consulting services.
2. Managing existing customer accounts to ensure client satisfaction, reference status and add-on sales.
3. Represent Echo at trade shows, conferences and seminars on a national scale.
4. Exert excellent skills in managing a complex sale of enterprise software including prospecting, needs assessment, presentations and closing sales opportunities through long sales cycles.
5. Promptly and professionally respond to, and maintain communication with, interested prospective clients.
6. Learn Echo’s electronic health record and billing software.
7. Develop a clear understanding of the behavioral healthcare industry.
8. Meet quarterly and annual sales quota.
9. Perform software presentations and demonstrations via the Internet, and at client locations and at industry events.

Job Requirements

• The ability to develop and analyze a plan for maximizing territory revenue
• The ability to pursue leads and move them successfully through the sales process.
• Experience in complex enterprise software sales
• Excellent communication skills, both verbal and written.
• Must be creative, self-motivated and organized.
• Knowledge of behavioral health industry desirable.
• Knowledge of software/technology implementation desirable.
• Skilled negotiator with ability to close deals.
• Experience in delivering value to existing customers as an account manager in a technology or healthcare setting.
• One or more years of software or healthcare sales or related sales experience.
• Travel is required.  50 – 75% travel is common.

Education Requirements

Bachelor’s degree required.  One or more years of software or healthcare sales or related sales experience is required.   An understanding of Behavioral Health is a plus.

Benefits

Excellent benefit package. Salary is base pay plus commission.

Professional Specialist Services

The Professional Services Specialist is responsible for conducting successful software solution implementations, including delivering user and system administrator training, Crystal training, consultations and technical components of product configurations. Maintaining awareness of new and emerging technologies internally and externally, and the potential application to client engagements, is an on-going expectation in this role. This position has no direct report supervisory responsibilities.

Essential Duties and Responsibilities:

- Participate as member of project team providing the highest quality services
- Demonstrate thorough knowledge of Echo products and services
- Deliver Echo training, configuration and custom report services at customer site and via the web
- Participate in customer consultations and produce deliverables which demonstrate knowledge of how customers do business and how their workflow will be impacted using Echo software
- Configure Echo software based on customer, federal, state and county requirements
- Generate billable hours as per defined requirements
- Maintain confidentiality with regard to PHI information in all agency and internal communication
- Resolve or escalate issues in a timely fashion
- Fulfill other duties as assigned

Skills Required:

- General knowledge of information technology, including networks, PCs and server hardware/software
- Excellent verbal and written communication skills
- Strong Windows and web-based computer skills
- Time management skills
- Ability to use MS Excel, Project and Word
- Proficiency in MS SQL and Crystal Reports
- Strong team-building skills
- Thorough understanding of clinical and billing functions within behavioral health agencies a plus

Travel:

Up to 3 weeks per month. Weekend travel may be required.

Internship Opportunities

Nothing looks better on a resume than hands on experience working in the field of your choice. The Echo Group is proud to offer numerous internship opportunities both during the winter and summer terms. Brief descriptions on internship opportunities are as follows:

Software Engineering
Come work with our software development department in developing new functionality and software customizations. Responsibilities could include such areas as custom screen design, Crystal XI report development, Database configuration, etc. Learn how to work with various programming languages and tools including Java, Java Script, J2EE, Eclipse, HTML, Delphi and Cold Fusion. Learn about the intricacies of Microsoft SQL server and how to run queries, write complex scripts, and how to run traces between an application and the I/O with the associated databases.

Information Technology

Be able to put IT training to use. Learn how to build and maintain servers in both Windows and Linux environments. Learn how to implement virtualized software environments, work in an Active Directory configuration, review firewall settings, remote user access, etc. Work with other network experts as they maintain a sophisticated network environment. Observe how they monitor the system, address hardware failures, address network security and a host of other common day networking challenges.