Monarch increases access, shortens wait times, and improves care
In 2012 Echo customer Monarch Behavioral Health launched a first-of-its-kind open access service model in North Carolina emphasizing easier access, much shorter wait times, and improved care for their clients.
Monarch received 138 client walk-ins that first month. Twenty-four months later they received 2,539 walk-ins — a 1726 percent increase.
Making your time count with clients is crucial as you scale your services and increase the number of people you serve. Using the right technology, the right way, is the linchpin to successfully implementing open access for your organization.
Learn first-hand how Monarch has focused on these key areas to improve outcomes and provide a better quality of care for a greater number of clients-oh yeah, and also expand to 19 locations in North Carolina.
Access their webinar, Leveraging Technology to Become the Urgent Care Model for Behavioral Health here.
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ABOUT THE ECHO GROUP – The Echo Group develops enterprise software applications that are designed specifically for and used by hundreds of behavioral health organizations nationwide.
Echo offers a suite of applications for administrative, clinical electronic health records and billing functions as well as software for managed care organizations which can be deployed as self-hosted or Software as a Service (SaaS).
Echo also offers Revenue Cycle Management, Information Technology support and Fiscal and Clinical Process Workflow Analysis.
Privately held since 1980, The Echo Group is headquartered in Conway, New Hampshire with additional offices in Ohio and California.