Customer Support

The Echo Group offers comprehensive technical support for it’s customers including support via phone or email and our active Support Forums community. Our support team uses web-based tools to fix problems and is closely teamed with our quality assurance and engineering staff to ensure quick resolution of technical issues.

As an added value to our customers, The Echo Group offers regular Power Talks on software and industry topics important to our customers. The Echo Group is unique in offering our customers a dedicated Business Analyst. The Business Analyst is a senior staff person who gets to know you, your business and services and as a result can provide targeted consultation, advice and services.

Echo eNews

Keep up to date with the latest product updates, company news and industry news via the Echo eNews. The eNews is delivered directly to your email. We assure you your email address will not be shared with other organizations. Click on the link below to sign up today!

Sign Up for the Echo eNews

Echo Support Forums

The Echo Support Forums are an online community of Echo users and staff where you can go to get the latest downloads and information including:

New Forum User? Click to Register.

Already a Registered User? Click to Enter the Forums.

· Product Updates
· Product Documentation/Manuals
· Customer Networking
· Frequently Asked Questions
· Industry News

Subscribing to the Support Forums also provides you immediate email alerts of critical updates.

Echo Support Remote Troubleshooting

Echo Support Staff utilize webex for remote troubleshooting of support issues.  During a call, you may be asked to log in to webex.  To access Echo’s webex site to log in, click on the webex logo:

Power Talks

Power Talks are bi-weekly Webex Conference calls that give you the Echo customer a chance to join us in a dialog about a variety of topics.

The schedule for Power Talks is now included in our Support Forums.  If you have already set up a username and password on our Support Forums, you can go directly to the Power Talk forum.

If you haven’t yet set up a username and password, click here for more information on how to register.

Note:  All Power Talks start at 2 PM EST unless otherwise noted.