Customer Support

The Echo Group offers comprehensive technical support for its customers by phone, email and our active Support Forums community.

The Echo team uses web-based tools to resolve issues and works closely with our quality assurance and engineering staff to ensure quick response to technical concerns.

Technical support contact info for:

Clinician’s Desktop™ and Revenue Manager™
XAKT Products

Email: Telephone: 603-447-8600

Technical support contact info for:


Email: Telephone: 510-238-2727

As an added value to our customers, The Echo Group offers regular PowerTalks on software and industry topics important to our customers.  Echo customers also benefit from the dynamic p2p365 online user community. Here you can engage Echo staff and customers as well as access to helpful resources and downloads.

Remote Support

Windows users: Download this application to connect with our support team online.
(Once the file is downloaded, choose “Run” or “Open.” You will need to accept the disclaimer, then read the ID number to the representative on the phone.)

Mac users: Download this application to connect with our support team online.
(Once the zip file is downloaded, open it and install using the normal process.)


Drop us a note,, or give us a call, 800.635.8209, if you’re interested in learning more.
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